Complaints and compliments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the surgery and speak to our Practice Manager Claire Lawless-Beatson or in her absence Rebecca Drew ( will deal with your concerns appropriately.

We always encourage individuals to always raise their concerns directly with us as a provider. However, should someone wish to complain to our commissioners, from 1 July 2023 you can do so by the following means:

  • Email:
  • Phone: 01726 627975
  • Post: NHS Cornwall and Isles of Scilly, Part 2S, Chy Trevail, Beacon Technology Park, Dunmere Road, Bodmin. PL31 2FR

For your awareness, the complaint will then be passed to a regional hub who will manage the process on behalf of the ICB.

Date published: 10th October, 2014
Date last updated: 9th August, 2023